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Thoughts, examples, questions on how digital media can be better  

Blaming Fastfood News Consumers Only Part of Problem

Fastfood_news

Ignorance [is now] created through the consumption of information, rather than the lack of it.

That's what Clay Johnson believes. If you have 15 minutes, watch Clay's presentation on the future of news information. He's the author of "The Information Diet" and pimps his book a half-dozen times, but offers intriguing thoughts about how we should think about news and information.

Tidbits include: 

  • "Ignorance [is now] created through the consumption of information, rather than the lack of it."
  • "People consume 11 hours of information per day -- most of which is fastfood quality."
  • "Content is not a commodity, but data is."
He goes on to urge that information consumers go on a diet and only consume high-quality information that provokes thought over validation. Here I only partially agree, because it puts the full responsibility on consumers to simply ignore fastfood news and only consume PBS for the sake of humanity. 

IMO that's not realistic -- but what is, is sharing that responsibility with media creators to do a better job of making high quality journalism more attractive, entertaining, shareable and visual. Blaming people for not investing 20 min. in Politico vs. Yahoo, is missing the point. In this age of new media, the thoughtful presentation of high quality news should equal the quality of the content itself. Instead of relying solely on a pledge to not eat Filet-o-Fish sandwiches, we should focus on making the superior alternative more appealing. We have better tools, sources, access, data than ever before -- the product must bear part of the responsibility for America's weakness for fastfood news. 



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5 Questions Successful Website Owners Must Answer

If I could have dinner with one person -- the coolest, most interesting, funny, insightful human -- I've often wavered between Avinash Kaushik  [@avinash] and Seth Godin [http://sethgodin.typepad.com/]. One is a tactical genius, the other a big thinker -- but both immeasurably inspiring. Avinash is pulling ahead though, because his insights are so dead simple and most importantly -- usable -- like the 5 questions you must answer about your website.

It's not new, but the list and post are the best 15 minutes you could invest in your site.  

#1. Why does the site exist?
#2. What parts of the website should you focus on first?
#3. How smart is your digital marketing strategy?
#4. How well are you doing in context of your competition?
#5. What is the fastest possible way you can have a impact on the business?

http://www.kaushik.net/avinash/biggest-web-analysts-mistake-how-to-avoid/?utm_source=rss&utm_medium=feed&utm_campaign=Feed%3A+OccamsRazorByAvinash+%28Occam%27s+Razor+by+Avinash+Kaushik%29



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Are Your News Stories Too Short to Rank?

Short-stories

Digital newsrooms have grown in their appreciation for the need-it-now demands for developing news -- and have logically adopted a stance of publish what you know, when you know it.

This often results in a brief that may stand for sometime while the news gatherers flesh out new details. The problem is that search engines may be ignoring that early version because it is too brief.

Google's Panda update, designed to weed out content farms that manufactured pageviews with a minimum of original content, has made Google keenly aware of donut pages that contain as little as 5 to 10 percent of original content. (See 5 Deadly Content Sins). Therefore a news story that features a few paragraphs of developing information could easily be ignored.

Has it happened to your content? Well, you can check your Google Webmaster account and see. Visit Diagnostics > Crawl Errors and select the News tab to check for errors. There you'll find URLs that could be described as "Article too short" or "Article disproportionately short".  Typically this means the story's content was inadequate, and from what I've seen, that's less than 100 words.

For content farms, that's a weak effort at creating a story. But for a news team, that could be the first report of a breaking story. So what's a digital news team to do? 

One option is to use a blog-style format that strings updates chronologically with timestamps rather than overwriting previous information. It reveals the iterative reporting process, conveys developing news and encourages visitors to return. Another option is to use a little original elbow grease to add context about the scene, history or similar events. The editor could also include references, links to resources and other media reports. 

With the wealth of resources available online, even when reports are brief, digital producers should strive to frame the info they have with the context they can add. Your visitors and Google will appreciate the effort. 



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What Should Be In Your Top 300 Pixels?

Most "how-to improve web page performance" research is typically geared towards marketers and e-commerce applications, but it doesn't mean media types can't take valuable lessons from those insights and in fact some are doing just that.
Take for example a recent Omniture white paper on Best Practices for Conversion:
The New Engagement Funnel in 7 Steps includes a section on organizing your page and site structure. The key takeaways are:
  • Is your page clean, clear and visually appealing?
  • Does it load in less than 8 seconds?
  • Is your primary focus of the page fixed [not rotating]?
  • Are your critical calls to action in the upper 300 pixels of the page?
  • Does your pane view [visible page without scrolling] contain your most important content?
Then take a look at CNN and NYTimes story pages and they answer yes on all accounts. In addition, see their top 300 to 400 pixels? What calls to action do these content marketers (aka media outlets) push? Apart from a dominant ad position that pays the bills, these story pages target engagement around sharing and capturing user data via social login. This tells me that a user republishing their story or identifying themselves via social login are the homerun actions they're looking for.

(download)

Filed under  //   Best Practice   SEOmoz   calls to action   cnn   engagement   media   nytimes.com   omniture   seo  


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Search Driving More Traffic To Your Site

Search-driving-more-traffic-in

When evaluating the general health of your site, one of the first areas to review is your acquisition strategy ... to understand how people are arriving at your front-door?

I use the term "people" rather than "user", "customer" or "visitor", because it's important to remember these are more than referral stats -- they're warm, breathing humans that choose to visit your site. And they generally fall into three groups:

  • People who know you -- (direct traffic)
  • People who were recommended to you or your content -- (referral traffic)
  • People who searched for you or your content -- (search traffic) 

You could add other categories for people driven by ad campaigns or e-mail marketing -- but the above three are the biggies, especially for media sites.

Now, according to a KissMetrics post, which is based on Google Analytics data, of those three acquisition sources, search continues to grow. As the choices and access points for content evolve and expand -- search remains the quickest, simplest way to navigate most information inquiries on the web and is your best means to introduce yourself to new "people".

The 2011 Web Analytics Review infographic also notes an overall drop in Pages per Visit, Time on Site and Referrals from other sites. As people's attention continues to splinter and referrals from other sources drop, search becomes an even more attractive option to reach folks short on time, but hungry for information.

 

Filed under  //   acquisition   analytics   google analytics   infographic   kissmetrics   media   referrals   seo  


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Why Is The Web Blue? #media #design

Web-most-preferred-colors

Ever wonder why so many websites are blue? Well, Kissmetrics has a swell infographic that layouts out color preferences that explain "Why the web is blue" as well as men's and women's most hated color. Here's a hint ... Univ. of Texas fans would disagree.  



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What Does Local News' Second Screen Have To Say? #media

Tv-plus

When you hear broadcasters and vendors buzz about the promise of second-screen apps -- what exactly are we talking about when it comes to local news?

Take for example TVPlus, it won the “Best New Idea” award at the Social TV Summit. The gist is based on a user a with a connected device who is watching TV. The app (iPad only for now) identifies the show you're watching via audio signals, synchs (yup, I'm watching "Sunday Night Football | Giants-Eagles") and serves up related content via scrolling snippets that include Twitter, Facebook and other content.

Technically it works great -- it's impressive in fact, if not slightly creepy, that it can ID the show I'm watching consistently. But what their offering me is less than compelling. The content links to related YouTube clips, Wikipedia definitions, actor/player profiles and facts and information that is basically a duplication of an updated topical Google search. 

The promise and impact of the second-screen is there -- but the question is ... once I get over the fact that I have an iPad (yeah) and there's an app that sees my TV (neat) -- it comes back to the related content. Will it keep me coming back? Once the app's in place, who and how will you execute on the mission to make it worth visiting. 

The answer's in the content.

Lost Remote reported that 10 broadcast groups recently inked a deal with ConnecTV including Gannett, Hearst, Belo, Scripps, Cox, Media General, Meredith, Post-Newsweek, Raycom and Barrington to build second-screen apps for their local news products and ... here's the rub ... "ConnecTV says it will provide synchronized content and conversation across all programming genres, live or on-demand."

Providing the app and technology is great. Providing content that will be worthy of repeat visits and a business model is a much tougher claim. Second-screen apps for local news programs will not benefit from the motivated entertainment experience that NFL Football and "Glee" enjoy. In addition, it will be promoted on-air to an older less tablet/app savvy audience. 

The hope is that second-screen will pull in younger demos to engage with your news brand, but it will live or die based on the content. 

ConnecTV will be challenged to provide compelling interactive local news-related content for the second screen. To be executed properly that charge must fall to the local news teams. The opportunity is for this second-screen to be part of the on-air display with content that's worthy of standing alone, accepting and responding to viewer questions live during the newscast, adding unique and unduplicated content in the app stream.

Auto-generated content from ConnectTV, even with Twitter, Facebook feeds will not be enough. This is a good start and a step in the right direction, but the plan hinges on the next step, which requires smart digital content creation and web experience management to generate audiences that will in turn generate revenue.



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How Do I Get My Visitors To ...

Bj-fogg-behavior-wizard

Changing behavior is one the most challenging missions a digital media team can tackle and yet it's the key component to digital businesses. In most cases we want the user to perform some action for the first time or more often such as -- buy our book, read our stories, like our Facebook page, share our video clip, register for our e-mail newsletter or share information about themselves.

If you have not heard of BJ Fogg's Behavior Model, you should check it out, it's super guidance for anyone designing digital destinations.If you're lazy like me and just want the answers quick, try this Behavior Wizard that allows you to gameplan for the specific type of behavior change you're targeting.

[One of the links above uses a Fogg Behavior Model strategy ... if you can guess it, leave me a comment.]

Filed under  //   BJ Fogg   Behavior Model   conversions   media  


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Wait ... Social Can Drive My TV Ratings?

Tv-viewers

 

Want to capture the attention of your news director or GM? Try closing the loop on your social media efforts with a reference to higherTV Ratings.

[Scene: GM crosses newsroom, digital director trails speaking with elaborate hand gestures. GM stops, head tilted, one eye squinting, ‘Huh? … Wait what did you say?]

That’s right, according to a Nielsen study, (see full report Nielsen -- Social Buzz Impacts TV Ratings) social buzz generated about a TV program shows some moderate correlation to TV ratings. Lost Remote quotes Facebook’s Andy Mitchell, that he’s “pretty confident” a recent USA Network promotion linked to “Psych’s” Facebook helped drive a 10% ratings increase.

The Nielsen study asserts the same stating that increases in what they define as “social buzz” -- a formula based on social mentions, # of authors and other factors – generates ratings increases on a scale as strong as 9 to 1 [9% increase in buzz correlates to 1% increase in ratings for certain demographics].

It’s not a silver bullet, but the framework for proof that social media’s impact on the broadcast partner is emerging.

Filed under  //   Andy Mitchell   Psych   TV ratings   USA Network   analytics   facebook   lost remote   media   nielsen  


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What Is The Best Day to Publish Content?

Facebook_sharing_by_day_of_wee

It's a good question, "What is the best day to publish content?"

It depends on your content, target audience and approach ... basically your digital strategy [if you don't have one, check out this post on building a web measurement model].

WHAT ARE YOU LOOKING FOR?

Let's assume you're a media site that generates 20% to 30% of your traffic from search and another 10% to 20% from social. That's a pretty good chunk of your audience acquisition that depends on others (ie. Google, Facebook, Twitter etc.)

So what if you could obtain greater exposure by analyzing what days generate the most referrals? Good start huh, because if you average 50 FB referrals on Mon., 62 on Tue., 64 on Wed., 48 on Thu., 52 on Fri, 22 on Sat. and 18 on Sun. -- that tells you something right?

It does, but not entirely.

To get a clear picture, you have to factor in how many pieces of content you're pushing out on those days. If you're publishing 95 stories on weekdays and 32 stories on weekends, that's significant. Therefore you want to know the referrals-per-story.

WHERE’S THE OPPORTUNITY?

Dan Zarella published a study on the ideal time to submit blog posts that states the ideal Twitter retweet sweet spot is Friday @ 4p ET.  He also claims that Facebook sharing is highest @ 9a ET and spikes significantly on Saturday.

This confirms data I've seen that stories published on Saturday generate approximately 60% more Facebook and Google referrals per story than those published during the week. Sunday stories show @ 25% more Facebook and 40% more Google referrals per story. The problem is that these spikes are often masked by the total number of referrals which are typically lower on the weekends.

HOW TO MEASURE REFERRALS PER STORY?

Your results may vary, so you should review your own metrics and build this formula. The trick is to compile total number of stories published for the year and break them down by day. In Excel you can apply a formula =WEEKDAY(A1) [A1 is your first date] to convert that date to a simple day of the week. Then you can apply a filter by clicking the header of the Day of the Week column you just created, click Data Tab and Filter button. That will allow to group your yearly data by all the Mondays, Tuesdays, etc. If that sounds confusing, read this post on using Excel's WEEKDAY function.

Once you have the year's stories published and referrals broken down by day of the week, you can build your weekday referral rate. Repeat for each day, and repeat for each source (Google, Twitter, Facebook or any other key referral source.)

(Monday Facebook Referrals / Monday Stories Published = [Monday Facebook referrals per story])

OPPORTUNITY FOR ACTION

The takeaway here is not, "don't publish on weekdays", but that there is a greater opportunity to be shared and ranked on the weekends, Saturday in particular. And content published that is geared towards a Facebook morning audience or Google topics could do significantly better during this time frame. It’s not a simple task, but it’s not rocket science either and worth the time, especially if you can generate more audience with no real extra work – just a smarter choice of publish times and content topics.

Filed under  //   Twitter   analytics   bing   content strategy   excel   facebook   google   media   referrals   seo   strategy   web measurement model  


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